How Does It Work?

1. CHOOSE YOUR SERVICE

Walks, Premium Concierge, or Tourism & Serenity Package: choose the service that suits you best.

2. BOOK YOUR FIRST APPOINTMENT

Easily book through our Calendly. The first appointment is complimentary and can be scheduled according to your preference: video call or home visit. Meet your dog or cat in person to explore their environment, assess their habits, and organize key management for future services.

3. RECEIVE YOUR PERSONALIZED ESTIMATE

After the first contact, we establish: a personalized protocol (needs, visit frequency, duration, instructions, safety, home routine), a clear estimate, the reserved dates and time slots, and access arrangements for your home (key, code, badge).

Once you approve the estimate, your booking is confirmed.

5. THE ALTIPAWS SERVICE

On the day of service, we follow your protocol to the letter.

Each service includes: photos & videos, a full report (walk, visit, home check), adherence to your home protocol (heating, lights, security, mail, plants…), and secure, verified home closure.

Your companion enjoys themselves while you stay informed in real time by our team.

6. SIMPLE AND TRANSPARENT PAYMENT

We support you with a clear and flexible policy:

• After the service for one-time bookings

• By deposit or in stages for premium packages

• Flexible billing options for regular clients

Learn more about Rates & Terms

4. SETUP AND PREPARATION

For recurring or premium services:

• Short walk trial if needed

• Key collection/testing

• Home inspection and household protocols

• Health check / dog instructions

• Protocol adjustments if necessary